Vasant Kunj

Privacy Policy

Here at Estelle Manor, we want to ensure your experience with us leaves you wanting to do it all over again. We work hard to and mean to be as clear and transparent as possible about how we handle your personal data.

A few legal bits and pieces about Estelle Manor and this privacy.

We are Estelle Manor Ltd (company registration number 12571257). This company employs the staff who look after you during your time with us and handle all your queries and requests.

The day-to-day operation of Estelle Manor and this website is managed by Our Countryhouse and Management Limited (company registration number 12101010) of Third Floor, 20 Old Bailey, London, United Kingdom, EC4M 7AN.

What do those legal bits and pieces mean for you?

When you make a visit in person, or call the Manor directly, Estelle Manor is responsible for handling your personal data.

If you interact with us online, then Our Countryhouse is the 'data controller' of your personal data and they share your data with Estelle Manor as needed to complete or answer your query.

We get that this is complicated. So, if you're looking for a quick and simple answer, just email the data controller directly (you're welcome to use our standard phone general details too at privacy@estellemanor.com) and we'll come right back to you. Scroll down for the detailed breakdown of how we use your data.

When making an enquiry with us or when using our website

Name, email address, telephone number, postal address and payment details (including credit/ debit card information)
When you make an enquiry or booking by email, phone, portal or our website
We collect these details in order to enter into a contract with you, or to perform a contract in place between us, or in order for you to receive the services of third parties operating in our venues who you have requested or chose.
When we are contacted by a travel agent or tour operator
We collect these details under our legitimate interest to promote our business and progress any enquiries. Where we are contacted by a travel agent or tour operator to arrange a booking, we collect these details in order to enter into a contract with you.
When you provide us with your preference to receive news updates from us
When we send you our news updates because you have opted in to receive them, we rely on your consent to contact you. If you have not opted-in and we send you our news updates emails, we do this because of our legitimate interest to promote our business.
Dietary requirements
When you make a booking or attend an event
We rely on your consent to process this personal data and ensure we cater for your personal requirements.
Social media handle, name and email address
When you interact with us on social media including on Twitter, Facebook and LinkedIn
We do this under our legitimate interest to respond to your comments and queries promptly. Where you contact us via social media to arrange a booking, we collect these details to enter into a contract with you.

What are my rights under data protection laws?

You have various other rights under applicable data protection laws, including the right to:

  • access your personal data (also known as a "subject access request");
  • correct incomplete or inaccurate data we hold about you;
  • ask us to erase the personal data we hold about you;
  • ask us to restrict our handling of your personal data;
  • ask us to transfer your personal data to a third party;
  • object to how we are using your personal data;
  • and withdraw your consent to us handling your personal data.

You also have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales. If you are based outside of England and Wales, you can find your relevant supervisory authority here.

Where is my data stored?

Where we store your data will vary depending on the location of the venue you are interacting with. Where we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this privacy policy short and easy to understand, we haven't set out the specific circumstances when these protection safeguards are used. You can contact us at privacy@estellemanor.com for details.

Questions, Comments and More Detail

Your feedback and suggestions on this notice are welcome. We've worked hard to create a notice that's easy to read and clear. But if you feel that we have missed out an important perspective or made things up which you think we shouldn't have, please let us know by email at privacy@estellemanor.com.